Refund policy
Refund & Return Policy
At *Soreless*, your satisfaction is our top priority. We stand behind the quality of our products and strive to provide a smooth, transparent, and hassle-free shopping experience.
Please review our Refund & Return Policy below before requesting a return.
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## 1. Return Window
We offer a *30-day return policy, which means you have **30 calendar days from the date your order is delivered* to request a return.
To be eligible for a return, your item must:
* Be in its original condition
* Be returned with all original packaging and accessories
* Not show signs of misuse, abuse, or intentional damage
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## 2. How to Start a Return
To request a return, please contact our support team at:
*Email:* [support@soreless.store](mailto:support@soreless.store)
Please include the following information:
* Your order number
* Your full name
* The reason for your return
* Photos or videos (if the item is damaged or defective)
*Please do not send your item back to the address listed on the original package.* Returns sent without prior authorization may not be accepted.
Once your request has been approved, we'll provide the correct return address and detailed return instructions.
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## 3. Eligible Returns
We accept returns for the following situations:
* Damaged items
* Defective products
* Incorrect items received
* Change-of-mind purchases (within the 30-day return period)
If your item arrives damaged or defective, please contact us within *48 hours of delivery* and include clear photos or videos of the issue.
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## 4. Return Shipping Costs
### Damaged, Defective, or Incorrect Items
If the return is due to our error or a defective product, *Soreless will cover the return shipping costs.*
### Change-of-Mind Returns
Customers are responsible for return shipping costs when returning an item due to a change of mind.
*We do not charge any restocking fees.*
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## 5. Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method.
Please allow:
* *2–5 business days* for us to inspect and process your return.
* *5–10 business days* for your bank or credit card provider to complete the refund.
Refund processing times may vary depending on your payment provider.
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## 6. Non-Refundable Situations
Refunds may not be approved if:
* The item has been damaged due to misuse or improper handling.
* The product is returned without its original packaging or components.
* The return request is submitted after the 30-day return period.
* The product has been modified or altered after delivery.
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## 7. Order Cancellations
Orders may be cancelled *before they have been processed or shipped*.
Once an order has been shipped, it cannot be cancelled and must instead follow our Return Policy.
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## 8. Exchanges
If you receive a damaged, defective, or incorrect item, we may offer a replacement instead of a refund where appropriate.
Please contact our support team so we can determine the best solution for your situation.
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## 9. Lost or Stolen Packages
Soreless is not responsible for lost or stolen packages that have been marked as delivered by the shipping carrier.
If your package is marked as delivered but you have not received it, please contact the shipping carrier first. If you need further assistance, feel free to contact our support team and we'll do our best to help.
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## 10. Contact Us
If you have any questions regarding this Refund & Return Policy, we're here to help.
*Soreless*
📧 Email: support@soreless.store
*Website:* https://soreless.store